Electronic Proof of Delivery (ePOD) is our modern technology
Previously, Proof of Delivery was just a paper document that customers needed to sign, in order to verify that the customer had actually received their order, and then was invoiced. There is Electronic Proof of Delivery (ePOD), and it positively affected the company and the customer as well. For the company, this helped reduce its operating costs. As for the customer, he had a better experience, which increased customer movement and flexibility and You can follow up on this through the order management. In this article, we will show you everything you need to know about Electronic Proof of Delivery (ePOD), its most important benefits and how it works.
What is an electronic proof of delivery (ePOD)?
Before talking about the definition of Electronic Proof of Delivery (ePOD), let us first clarify what is meant by Proof of Delivery, which is a way of confirming the fact that the recipient has received the contents sent by the sender.
This is through a receipt voucher signed by the consignee, confirming that he has received the shipment in good condition. Proof of delivery becomes very important when legal and financial documents are exchanged between two parties.
Sometimes the receipt voucher includes a variety of transaction details, including information about purchase orders, invoices, shipping details, product specifications, and prices.
As for the Electronic Proof of Delivery (ePOD), it is the same as the previous definition, but in electronic and digital form. Instead of circulating a paper document to prove delivery, there is an electronic form of Proof of Delivery
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Know how electronic proof of delivery works
Electronic Proof of Delivery operates in the form of:
- Mobile applications, which allow accessing and identifying location data.
Or
- In the form of a digital dashboard, which can add and review data from your office.
Once you use any of the previous two forms, the program or application used will collect data such as electronic signatures, barcodes and QR codes, as well as time and geographical location,
And then direct that data to the central axis, through which the data is recorded and reviewed, which will help increase the transparency of the entire delivery process. and you can follow these processes through Delivery Management system.
It also allows employees to monitor live operations and track information as it arrives, thus making real-time decisions based on that data.
Data types of electronic proof of delivery
There are many types of data that can be collected through an ePOD, and the following are the most important:
- Pictures
- barcode
- QR codes
There are a number of ePOD applications that can automatically identify a number of data once the application is opened, and the most important of these data are:
- Geographical location.
- Information of the vehicle that delivers the order.
- Delivery time.
- Information of the driver who delivers the order.
And after the application collects all this data, it then sends it to your central information center to analyze it for you.
Benefits of electronic proof of delivery
1. Simplify the process
ePOD helps greatly simplify operations, because it removes paperwork from proof of delivery, saving a lot of time and eliminating complications, as well as preserving data from damage and loss.
2. Flexible in customer support
One of the advantages that ePOD can provide is the flexibility of customer service, as this system will help in helping customers to know the delivery dates,
Such as sending a text message to the recipient before the arrival of the goods, it also helps customers track delivery and the location of their orders,
And through customer feedback, the company will be able to coordinate and tailor future transportation to customers.
3. Improve quality service
The ePOD will help make the delivery process faster, simpler and more efficient, thus facilitating data retention for the company, as well as providing an unforgettable customer experience.
4. Improve quality service
One of the most important advantages of using an ePOD is the increased accuracy of Proof of Delivery, which helps to facilitate and make responding to requests faster and easier,
As systems for increasing the accuracy of Proof of Delivery provide many options for collecting data through them.
5. Provide real-time control
Another important benefit of using an ePOD is to keep managers up-to-date with the latest information on the status of deliveries and orders,
Thus providing the ability to respond in a timely manner to any emergency situations ensuring a better customer experience.
